Smart Inbox without Clinical System Integration

Efficiency and Accountability in Patient Triage

Our intelligent triage smart inbox routes patient forms to the most suitable staff based on customizable rules, intelligent algorithms, and priority levels, ensuring urgent cases are handled promptly.

It provides a comprehensive audit trail of all user actions, timestamps, communications, and outcome tracking for each form, enabling practices to reduce wait times through efficient allocation, improve accountability, deliver data-driven workflow optimization, and comply with healthcare regulations.

Key Features:

  1. Intelligent Routing

    Our smart inbox employs algorithms to route patient triage forms to the most appropriate staff or teams within your healthcare facility. Here's how it works:
    • Custom Rules: Set up custom rules based on the nature of the triage form, the patient's condition, or other parameters.
    • Prioritization: Assign priorities to different forms, ensuring that urgent cases are attended to promptly.
    • Automated Assignments: The system can automatically allocate forms to the right staff or teams, saving you time and reducing the risk of human error.
  2. Form Allocation

    Allocate triage forms to specific healthcare professionals or teams based on their expertise, availability, or workload. This ensures that each patient's needs are addressed by the most suitable personnel.
  3. Full Audit Trail

    Our workflow system keeps a comprehensive audit trail for each form, from the moment it's created to its resolution. This trail includes:
    • User Activity: A log of all user actions related to the form, ensuring full accountability.
    • Timestamps: Precise timestamps for form creation, assignments, and updates.
    • Communication Logs: Record of all communication between staff and patients regarding the form.
    • Outcome Tracking: Tracking the outcome of the form, whether it led to an appointment, referral, or self-care advice.
  4. Customizable Reports

    Access detailed reports on the triage process, including the average response times, workload distribution, and more. Use these insights to optimize your triage workflow.

Benefits of Intelligent
Routing and Audit Trail


Ensure that each triage form is handled by the right personnel, minimizing delays and reducing patient wait times.


Create a culture of accountability at the surgery by tracking all actions related to triage forms.

Quality Care

Improve the quality of patient care by directing forms to the most qualified healthcare professionals.

Data-Driven Decisions

Access reports and historical data to make informed decisions for workflow optimixation and resource allocation.


Comply with healthcare data regulations and quality assurance standards with a complete audit trail.

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