Free Webinar Series: Digital Access for GP Practices in Wales
Free webinar series for GP practice managers in Wales
Digital access, websites, triage and patient communication for GP practices in Wales
Primary Care Online and Engage Health are hosting a practical webinar series for GP practice managers and teams across Wales. The sessions will focus on improving practice websites, supporting NHS Wales-compliant digital access, and making better use of triage, SMS and patient communication tools.
You can register for one webinar or attend the full series. Each session is short, practical and designed around the everyday challenges faced by busy GP practices.
View webinar dates and register
Who should attend?
This webinar series is suitable for:
- Practice managers and assistant practice managers
- GP partners and senior leadership teams
- Reception and administration leads
- Digital transformation leads
- Care navigation and patient access teams
- Practices reviewing their website, triage or communication systems
What the series will cover
Practice websites
How a modern practice website can support patient access, improve communication and reduce avoidable contact.
Fully managed service
How Primary Care Online supports Welsh GP practices with NHS Wales-compliant, accessible and fully managed websites.
Triage and SMS
How Engage Health services can support demand management, patient communication and workflow.
ARIve and CAL
An introduction to Engage Health’s ARIve and CAL services and how they can support modern general practice.
Webinar programme
Please select the webinar or webinars you would like to attend. Each session will be hosted online using Microsoft Teams.
Webinar 1: Is your practice website helping or hindering patient access?
This session will look at the role of the practice website as the digital front door for patients. We will cover accessibility, NHS Wales-compliant design, patient information, online services, seasonal updates and how a better website can reduce pressure on the practice team.
Ideal for: Practices reviewing their current website or looking to improve online patient access.
Date and time: To be confirmed
Webinar 2: Fully managed NHS Wales-compliant websites for GP practices
This session will explain how Primary Care Online supports GP practices with a fully managed website service. We will cover content updates, alerts, forms, news posts, accessibility, patient-friendly wording, service pages and ongoing support.
Ideal for: Practices that want a modern website without the ongoing burden of managing it themselves.
Date and time: To be confirmed
Webinar 3: Using triage and SMS to improve access and reduce workload
This session, delivered with Engage Health, will focus on how triage and SMS tools can support patient access, improve communication, reduce avoidable calls and help practices manage demand more effectively.
Ideal for: Practices exploring online triage, care navigation or improved patient messaging.
Date and time: To be confirmed
Webinar 4: Engage Health ARIve and CAL services for general practice
This session will introduce Engage Health’s ARIve and CAL services and explain how they can support practice workflows, patient communication and access management.
Ideal for: Practice teams interested in understanding the wider Engage Health service offer.
Date and time: To be confirmed
Why attend?
- Learn practical ways to improve digital access for patients
- Understand what makes a practice website clear, accessible and NHS Wales-compliant
- See how a fully managed website service can reduce workload for practice teams
- Explore triage, SMS and communication tools with Engage Health
- Ask questions and discuss what may work best for your practice
Hosted by
Primary Care Online
Primary Care Online provides fully managed, NHS Wales-compliant website services for GP practices, helping teams keep their website accurate, accessible and useful for patients.
Engage Health
Engage Health works with GP practices to support digital access, triage, SMS communication and services designed to improve patient and practice workflows.
Register your interest
If you are unsure which session is most relevant, you are welcome to register for more than one webinar.
Please use the registration buttons above, or contact the team to discuss which session may be most suitable for your practice.
Email Primary Care Online Choose a webinar
This webinar series is intended for GP practice teams in Wales. Webinar places may be limited and registration may close once capacity is reached.
